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Customer Success Manager—Grant Services Subscriptions

Customer Success Manager-Grants Subscriptions

This is a remote role. Must already live in the United States. #LI-Remote
 
**** Applicants must be a United States Citizen or Green Card holder ****
No visa sponsorship.
No exceptions
We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time.


At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market leading content and technology. Our top-notch team works closely with law enforcement, corrections, fire, and EMS professionals to better address today’s challenges and keep public safety personnel coming home safely at the end of each shift.


Working at Lexipol means making a difference – day in and day out. 

The Work
Lexipol’s Grant Customer Success Team provides customized solutions enabling applicants to tap into federal, state, and private grants. More than $600 billion in nationwide grants is available to public safety agencies and local government each year. Few organizations have grants experts on staff, or the time to research opportunities and develop grant applications.

Lexipol has been named a 2025 Top Workplace for Work-Life Flexibility and a 2024 Top 100 North American Inspiring Workplace, garnering special recognition for culture and purpose. Lexipol was also named a 2024 Top “Most Loved Workplace for Wellness” and a 2024 Top “Most Loved Workplace for Veterans”. These recognitions by the Best Practice Institute are given to companies that invest in the health and happiness of their workforce and create supportive, inclusive workplaces that value the unique contributions of veterans.

We offer three unique grant solutions:
                 GrantFinder, our grant search tool
                 Grant Writing Services for stand-alone projects and programs
                 Grant Assistance Platform (GAP) subscription retained services program for 
                 applicants in need of support for multiple projects and programs on an annual basis

The Customer Success Manager- Grants Subscriptions plays a key role on the Grants Team. The overall goal is the fulfillment of grant writing services contracts and a focus on GAP Gov contracts, with the added goal of ensuring a positive relationship between contracted clients and the Grants team. This includes strong customer service, account management and administrative tasks, including onboarding and offboarding, as well as the set up for grant alerts and calendars for client contracts. This position reports to the Sr. Manager of Grants Services.

This is done through working in these areas of focus:

Subscription Retained Services (GAPGov) Account Management (45%)
  • Example activities:
    • Management and fulfillment of contracted retained grant subscription services
    • Application Assembly, Grant Writing, and Special Project Management
    • Grant writer narrative delivery, review, and management
    • Responsible for assisting Sales and Customer Success with consult calls with prospective departments, which involves grant opportunity recommendations.
    • Responsible for reviewing notice of funding opportunities
    • Responsible for GrantFinder onboarding and offboarding of GAP Gov/Retainer Services clients
    • Responsible for research assistance

Grant Writing Project Fulfillment (45%)
  • Example activities:
    • Management and fulfillment of contracted grant writing agreements
    • Application Assembly, Grant Writing, and Special Project Management
    • Tracking down missing department information
    • Grant writer narrative delivery, review, and management
    • Responsible for assisting Sales and Customer Success with consult calls with prospective departments, which involves grant opportunity recommendations.
    • Responsible for reviewing notice of funding opportunities and relaying this information to Business Development and Customer Success

Administrative Duties (10%)
  • Example activities:
    • Submit weekly reports of progress
    • Attend regular weekly meetings and check-ins

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Requirements:  To be considered for this role, you will have this experience:
  • Public service grant experience:  firefighter, law enforcement, EMS, corrections, school, hospitals, or municipality.
  • 1-3 years working in a professional local government or nonprofit setting
  • Highly proficient at project managing multiple projects simultaneously.
  • Adept at rapidly developing rapport with clients and prospective clients.
  • Research skills: inquisitive mindset to persistently seek out new funding opportunities for our clients
  • Willingness to learn new grant programs
  • Committed to client success

Preferred Experience:
  • Experience working with grants in a local government or nonprofit setting
  • Familiarity with local government administrative best practices
  • Experience working with various CRM databases

Target Outcomes/ Target Results
  • 85% Renewal Rate for Subscription Products
  • 90% fulfillment of all grant services within 12 months
  • 10% or less rollover rate
  • 90% within grant writing fulfillment processes
  • 25% successful funding outcomes

Employee Value Proposition
  • Mentoring by experienced grants customer success management team.
  • Great team environment:  Warm and inclusive camaraderie. Our team members have a public service background.
  • Positive and open communication throughout the day with team members.
  • 100% remote role
  • Availability to travel for conferences if you are interested
  • The goal of this team is to support public servants through the successful guidance and submission of grant applications to achieve funding for their organization.
  • The organization is growing, committed to staff growth, product improvement and looking to scale the impact of our work nationally.
  • Flexible vacation schedule

The Environment
  • Report to the Director who has 10+year experience with Grants and 6+ year tenure at Lexipol
  • Fun, engaging and talented teammates who are passionate about social good and contributing to communities.
  • Opportunities to inform, educate, and update the marketing and sales organizations of Fortune 500 companies about funding for state and local organizations.
  • Multiple stakeholders and team members in immediate and ancillary teams

Compensation and Benefits
Lexipol offers a competitive base salary and benefits package including 401(k) with Company match and a time off plan.

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.     #LI-AD1
 
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