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Product Operations Specialist

Remote, US-based position. Candidates must already live in the United States. #LI-Remote
“Must be authorized to work in the US”

No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time.

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep the first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
The Product Operations team enables scalable, data-driven product management by establishing consistent processes, optimizing tools, and delivering actionable insights across the product lifecycle. This team acts as the operational backbone of the product organization—ensuring alignment across product, engineering, and go-to-market teams.

As a Product Operations Specialist, you will drive operational excellence across the product organization by standardizing roadmap planning, improving tooling and systems, and delivering insights that inform product decisions. You will act as a force multiplier for Product Managers, enabling them to focus on strategy and execution by ensuring processes, reporting, and communication are efficient, scalable, and consistent.

This is done through working in these areas of focus:

Key Performance Objectives

Standardize & Optimize Product Planning Processes (30%)
  • Define, implement, and continuously improve roadmap planning processes across product teams
  • Ensure consistency in how product roadmaps are created, maintained, and communicated
  • Establish governance and best practices for prioritization, planning cycles, and updates
  • Partner with Product and Engineering leaders to improve planning accuracy and predictability

Own Product Operations Tools & Systems (25%)
  • Administer and optimize tools such as JIRA, Aha, and other product lifecycle systems
  • Improve workflows, configurations, and integrations to enhance team efficiency
  • Develop scalable templates, documentation, and playbooks for product teams
  • Identify opportunities to consolidate or improve tools across the product organization

Deliver Product Insights & Analytics (20%)
  • Build and maintain dashboards and reports tracking product delivery, adoption, and performance
  • Analyze product usage, customer behavior, and feature impact to inform decision-making
  • Develop executive-level reporting (Power BI, Excel, etc.) to track KPIs and outcomes
  • Enable data-driven product decisions through actionable insights and storytelling

Drive Cross-Functional Alignment & Communication (15%)
  • Create and maintain clear communication artifacts (roadmaps, updates, dashboards)
  • Facilitate stakeholder alignment across Product, Engineering, Sales, and Customer Success
  • Improve transparency into product priorities, progress, and outcomes
  • Support internal and external communication of product updates and decisions

Lead Process Improvement & Team Enablement (10%)
  • Identify inefficiencies in the product development lifecycle and drive improvements
  • Lead training sessions and onboarding for tools, processes, and best practices
  • Facilitate effective meetings and ensure clear action tracking and accountability
  • Support change management initiatives as processes and tools evolve

Requirements: To be considered for this role, you will have:
  • 2-3 years of proven experience in Product Operations, Product Management Operations, or Program/Project Management within a SaaS or software environment
  • Strong expertise with product development tools (JIRA, Aha or similar) including configuration and administration
  • Demonstrated ability to design and scale processes across product or engineering teams
  • Advanced analytical skills with Excel and Power BI (including DAX) to build dashboards and insights
  • Experience working with cross-functional and distributed teams in fast-paced environments
  • Strong communication and facilitation skills, with the ability to lead meetings and drive alignment
  • Experience supporting roadmap planning, release management, or product lifecycle operations

Preferred Experience:
  • Experience in high-growth SaaS or B2B technology companies
  • Familiarity with Agile, Scrum, or modern product development methodologies
  • Experience with product analytics tools (e.g., Pendo, Amplitude, Mixpanel)
  • Exposure to customer insights, win/loss analysis, and go-to-market collaboration
  • Experience building scalable reporting frameworks for executive stakeholders

Target Outcomes/ Target Results
  • Product roadmap processes are standardized and consistently followed across teams
  • Product teams experience improved efficiency and reduce operational friction
  • Leadership has clear visibility into product performance through dashboards and reporting
  • Stakeholders report improved alignment and transparency across product initiatives
  • Product tools are optimized, well-adopted, and effectively support workflows
  • Measurable improvements in delivery predictability and team productivity

Employee Value Proposition
  • Opportunity to build and scale Product Operations in a mission-driven SaaS company
  • Direct exposure to Product and Executive leadership, influencing strategic decisions
  • Ability to drive meaningful process improvements across the organization
  • Work with a high-impact, collaborative product and engineering team
  • Develop expertise in product analytics, tooling, and operational strategy
  • Competitive compensation, benefits, and career growth opportunities

The Environment
  • Fast-paced, collaborative SaaS environment with distributed teams
  • High visibility role with cross-functional interaction across the organization
  • Balance of strategic thinking and hands-on execution
  • Continuous improvement culture with openness to new ideas and change
  • Strong emphasis on data-driven decision-making and accountability

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

The base salary compensation is $90,000 plus an annual performance-based bonus.

About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-KD1
 
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