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Content Management Specialist - Long-term Contract

LT Contract (12 month) - Content Management System (CMS) Specialist

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

Role Summary:  Content Management System (CMS) Specialists play a critical role in producing Lexipol’s solutions-- policy manuals, training  and app content, and related collateral—for public safety agencies and officials. This role is within the Content Quality and Operations team. The CMS Specialist loads, tests, and publishes content within Lexipol’s platforms, ensuring that all content within Lexipol’s solutions meets the highest standards of clarity, accuracy, and relevance.

In the rapidly evolving digital content landscape, a CMS Specialist’s ability to learn new technologies is not just an asset—it’s a necessity. Individuals who possess a natural curiosity and a resilient drive to explore, understand, and master new tools and platforms will thrive. This role requires an individual who thrives on change and is eager to harness innovations to enhance our content management processes.

Key Responsibilities
  • Use Lexipol’s proprietary content management systems to publish policy content efficiently and accurately.
  • Apply AP and in-house style guidelines rigorously in all authoring, editing, proofreading, and publication tasks.
  • Ensure content is accessible and formatted correctly.
  • Use Microsoft Word to review and manage documents with precision according to workflow requirements.
  • Track data needed for key performance metrics related to content production and content engagement.
  • Collaborate effectively with the CMS Specialists and other Content team members, including editors and public safety content developers, to provide feedback that enhances content quality.
  • Construct and deploy targeted, HTML-formatted emails that support customer engagement with the CMS.
  • Manage multiple projects simultaneously, working under tight deadlines without compromising on quality or accuracy.

Skills and Qualifications
  • Proficient authoring in content management systems and capable of publishing and testing content within such platforms.
  • Ability to balance speed with meticulous attention to detail; thrives in a fast-paced, high-volume operation.
  • Excellent knowledge of standard English, with proven editing, proofreading, and content testing skills.
  • Familiarity with AP style.
  • Strong collaboration skills, with experience working alongside content strategists, editors, legal professionals, and public safety experts preferred.
  • Innately curious, consistently seeking out new knowledge and experiences, with the confidence to experiment with new technology and technical capabilities in support of innovation and continuous improvement.
  • Basic knowledge of HTML preferred.
  • Experience with Wrike, Trello, Confluence, JIRA, or other similar workflow management systems.
  • Experience with Pardot, Hubspot, or similar marketing content automation and targeting tools is a plus.  
  • Bachelor’s degree in Communications, Information Systems, Information Management, or related field or equivalent experience.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

Targeting Hourly rate of $35-36/hour. 

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training, and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
 
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