Join Our Team

Professional Services Specialist- Learning

Professional Services Specialist - Learning
Remote job.  Candidates must already live in the United States.


Applicants must be authorized to work for ANY employer in the U.S. We are unable to  sponsor or take over sponsorship of any employment or student Visa at this time.

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
Professional Service Specialist – Learning plays a key role in ensuring that clients are satisfied with Lexipol’s solutions and platform services, that they meet their business needs, and that any issues are promptly and effectively resolved.  You will assist our clients with their public safety learning management system, configure the system for them, and train client users.  Experience training external clients on software is preferred. The Professional Services Specialist is responsible for designated projects with specific scopes of work to be completed within specified timelines using established methods.

The Professional Services Specialist will assist clients with configuring their application(s) to fit the needs of the agency and bringing the application online within a specified timeframe. This is a client-facing role that provides technical recommendations to customers on configuring their systems as well as providing training to agency staff on how to administrate and use the system. This position is remote.
This is done through working in these areas of focus:

Project Management

  • Oversee the entire client project implementation process from start to finish, ensuring timely and budget-compliant completion using project management tools.
  • Initiate discussion and provide expert guidance around software configuration decisions in compliance with standard practice guidelines.
  • Provide project leadership and direction in a remote collaborative team environment including the coordination and scheduling of implementation and training meetings with clients..
  • Develop and maintain project management tools for tracking implementation processes.
  • Monitor project execution, escalate issues, and communicate project status to leadership.
  • Create and maintain project plans, including key deliverables, milestones, roles, and responsibilities.
  • Collect and use client feedback to escalate issues and recommend improvements to practices and system changes.
  • Develop effective rapport with the client team to foster trust and support successful implementation.
  • Document all client contact, issues, and resolutions. in CRM or Customer Support Desk and run ad hoc reports for analysis.
  • Participate in the development and updating in standard operating procedures for the department.

Training
  • Provide virtual administrator and end-user training sessions conducted in various formats, such as in-person classes, virtual webinars, and one-on-one coaching.
  • Orient clients to the application onboarding site and provide technical support via telephone, video conference, or email.
  • Adapt training to account for individual learning styles, needed accommodations, and company modifications.
  • Monitor training registration, record attendance, and prepare reports on user participation.
  • Evaluate training effectiveness through assessments and user feedback.
  • Maintain current knowledge of applications and participate in testing updates and new releases.
  • Participate in curriculum development, planning, and scheduling, and maintenance of application training resources.
  • Provide post-training support, including follow-up sessions and refresher courses.
  • Maintain records of training sessions, attendance, user progress, and client interactions
  • Generate reports on training activities, effectiveness, and user satisfaction.

System Configuration and Validation
  • Gather and analyze requirements from stakeholders to configure software and service offerings according to their needs on time, to client specifications and with accuracy and efficiency.
  • Set up user roles, permissions, and access controls, and configure system settings, workflows, and integration points.
  • Conduct pre-deployment and post-deployment testing to ensure software functionality and validate successful installation and configuration.
  • Participates in testing software updates and new application releases.
  • Partner with internal resources to resolve or request software changes, customer support, and training assistance to meeting client needs.
  • Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Requirements:  To be considered for this role, you will have this experience:
  • This role does require extensive remote training experience working for a B2B SaaS employer, where you have provided extensive training for external clients (not internal employees).
  • Experience remotely configuring software for external B2B clients and training external client software administrators and end-users on B2B software applications.
  • Technical training experience in a SaaS environment REQUIRED.
  • Three to five years of B2B customer service experience.
  • Bachelor’s degree in public safety disciplines, business administration, or a relevant field is required with minimum two years’ relevant experience; or 5 year's relevant work experience if no degree.
  • Exceptional project, organization, and time management skills.
  • Ability to learn and apply new technology applications within a reasonable time period.
  • Proficient with Microsoft Office applications (e.g., Word, basic Excel, Outlook, Teams, PowerPoint) and common internet resources.

Preferred Experience:
  • Two or more years of local public safety agency with training, administrative functions or related experience.

Target Outcomes/ Target Results
  • Consistently provide accurate assessment of Client’s progress in deploying Lexipol solutions.
  • Complete all projects within assigned timeframes
  • Consistently provide high-level customer service to clients.
  • Maintain knowledge of Lexipol solutions and updates by reviewing upcoming release material consistently.
  • Maintain a utilization rate of >75% monthly.
  • Attain quality performance levels of >80% overall for position’s essential skills within first year.
  • Attain understanding of >80% of the processes identified as essential for this position first year.

Employee Value Proposition
  • The Professional Services Team is a high-performance team predominantly consisting of public safety veterans focused on ensuring public safety agencies have policies that are applicable, practical, functional, and constitutionally sound.
  • The workload and commitment of our team is best suited for individuals who are detail oriented, organized, and task driven.


Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.
Base compensation range for this position is between $28-31/hour DOE with an annual bonus.

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1

* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What’s your citizenship / employment eligibility?*
LinkedInLinkedIn profile URL:*
Twitter*
Are you authorized to work in the United States for any employer?*
Will you now, or (EVER) in the future, require sponsorship for U.S. employment visa status (e.g. H1-B visa status or student visa status)?*
Were you referred by a Lexipol employee or from a recruiting agency? If so, please list their name.*
Have you provided on the job virtual training sessions for a software application for end-users and software application administrators?*
Do you have experience with remotely setting up user roles, permissions, and access controls in software applications specifically for B2B external clients?*
Have you worked in Local Public Safety within the United States for local law enforcement, local fire departments, local EMS departments, or local corrections departments?*
If you have worked in Public Safety, in what capacity?*
List the name(s) of the B2B SaaS companies that you were employed by and you have provided remote training for their external clients. Include the names of the SaaS product(s) that you were the trainer for, the number of external client software administrators you trained per year, the number of classes you trained per year, and the approximate number of B2B software end users that you trained per year.
Note: internal employees should not be counted as they are not "external B2B clients".*
What is your desired hourly rate for this position? If you would like to be considered, please list a realistic hourly $ amount if you would like to be considered. Single digits, or answers such as "Open" will not be considered.*
How many years experience remotely configuring software for external clients (not employees) while working for a B2B Software publisher, do you have?*
How many years of experience do you have personally presenting remote training to external client software administrators and end-users on B2B software applications.
Note: internal employees should not be counted as they are not "external B2B clients".*
List the types of external business client organizations that you trained?*
What else do you want to tell us about yourself that relates to this role?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*