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Billing Specialist

This is a remote role. Candidates must already live in the United States. #LI-Remote
Applicants must be a United States Citizen or Green Card holder.
No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time.

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work


The Lexipol OTC (Order to Cash) team is responsible for billing, customer collections and cash application.  We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad hoc operational KPIs, reporting and communications to internal stakeholders.

The Billing Specialist is responsible for processing invoices and processing purchase orders in a timely manner. They will also be a billing back up to our billing team and other departments. This role is 100% remote.
The Billing Specialist will report to the Billing Operations Manager and work very closely with the billing team members and others in the OTC team.

This is done through working in these areas of focus:

Accurate and Timely Billing Execution (50%)
  • Ensure precise processing of customer invoices using Salesforce CPQ and integrated billing platforms, validating order data for completeness and accuracy prior to billing.
  • Accurately process purchase orders and credit memos across all Order-to-Cash (OTC) functions.
  • Manage CPQ amendments for upgrades, downgrades, and cancellations; collaborate with Sales and RevOps to resolve pricing and contract discrepancies.

Customer and Internal Support (30%)
  • Address and resolve billing inquiries from internal teams and customers through Salesforce cases, ensuring timely and professional communication.
  • Participate in special projects and ad-hoc tasks to support evolving business needs.

Systems and Process Optimization / Continuous Improvement (10%)
  • Support the enhancement and effective use of billing systems including NetSuite, Salesforce, Naviga, MuleSoft, and other middleware platforms to drive automation and accuracy.
  • Proactively identify and contribute to process improvements that enhance billing accuracy, efficiency, and automation.

Month-End Close and Compliance (10%)
  • Assist in month-end billing close processes, ensuring all transactions are recorded and reconciled in alignment with company policies.

Requirements: To be considered for this role, you will have this experience:
  • High School diploma required
  • Minimum of 3 years prior billing experience with a focus on SaaS/contract invoicing
  • Minimum of 2 years Salesforce experience
  • Understanding of subscription billing and revenue recognition
  • Understanding Software as a Service (SaaS) business model
  • Exceptional data analysis skills required with strong attention to detail (intermediate Excel skills required)
  • Strong interpersonal skills and a demonstrated ability to work effectively cross-functionally
  • Demonstrate high levels of agility, able to quickly adapt to changing priorities and environments
  • Continuous improvement mindset

Preferred Experience:
  • Bachelor’s degree in accounting/finance, or related field
  • Experience with NetSuite billing.
  • Previous experience with Salesforce CPQ

Target Outcomes/ Target Results
  • Respond to issues or questions quickly and accurately from CSMs
  • Work with others in OTC and RevOps to identify Salesforce to NetSuite (vice versa) interface issues
  • Assist other billing team members as needed in completing tasks.
  • Continuously improve processes: document current processes and optimize to increase efficiency and/or eliminate non-value-add work, and document optimized processes

Employee Value Proposition
  • The Billing Specialist will report to the Billing Operations Manager
  • Invest yourself in excellent performance and be developed and mentored accordingly
  • The OTC team is a high-performance team focused on supporting internal and external stakeholders with timely and accurate billing information
  • The workload and commitment of our team is best suited to individuals looking for fast-paced, deadline oriented, challenging, and varied assignments
  • With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in how we optimize our processes

The Environment
•         The OTC team is highly productive and works with urgency every day to serve the needs of our internal and external customers
•         We collaborate closely together to find solutions to problems
•         We are dedicated to each member of the team maximizing their potential
•         We regularly work on systems implementations and process improvements as the business continues to grow and evolve
•         We praise our team members for their great work and celebrate successes together


Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

The base salary compensation range starts at $54,000 plus an annual performance-based bonus.

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1
 
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