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Collections Specialist

Collections Specialist
This is a remote role. Candidates must already live in the United States. #LI-Remote

Applicants must be authorized to work for ANY employer in the United States.
No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B or Student visa) at this time.

At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
The Lexipol O2C (Order to Cash) team is responsible for billing, customer collections and cash application. We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad hoc operational KPIs and reports as well as communications to internal stakeholders.

The Collections Specialist is responsible for managing and analyzing accounts to ensure timely payment of outstanding invoices. This role focuses on account analysis, identifying trends in delinquency, resolving disputes, and collaborating with internal teams to improve collections strategies. The ideal candidate is detail-oriented, possesses strong analytical skills, and has experience in accounts receivable management.
This is done through working in these areas:

Account Analysis & Reconciliation

  • Analyze customer accounts to identify overdue balances and discrepancies.
  • Conduct root cause analysis on outstanding receivables and recommend corrective actions.
  • Monitor trends in late payments and provide reports to management with insights and recommendations.
Collections & Customer Relations
  • Proactively follow up on past-due invoices via phone, email, and written communication.
  • Investigate and resolve customer billing disputes to facilitate timely payment.
  • Develop relationships with customers to enhance communication and payment resolution.
  • Work closely with sales and customer service teams to address account issues.
Reporting & Documentation
  • Maintain accurate and up-to-date records of collection efforts and account statuses.
  • Generate and analyze aging reports to track outstanding balances and drive collection strategies.
  • Provide periodic reports on collection performance and customer payment behaviors.
Process Improvement
  • Identify inefficiencies in the collections process and propose improvements.
  • Assist in developing policies and procedures to enhance collections effectiveness.
  • Support automation initiatives related to accounts receivable and collections.
Requirements:  To be considered for this role, you will have this experience:
  • Undergraduate degree in Business, Accounting, Finance, or related field
  • Proficiency in English: Candidates must demonstrate the ability to speak, read, and write in English at an intermediate or advanced level to effectively communicate with international clients and team members.
  • Minimum of 2 years of experience in collections responsible for managing at least 600 accounts
  • Experience with ERP/accounting software (e.g., SAP, Oracle, or NetSuite) and proficiency with Microsoft Excel
  • Ability to work independently as well as motivated to assist the accounting team
  • Extreme attention to detail. You must be able to multi-task and efficiently get through routine task daily
  • Excellent organizational and time management abilities, with the ability to prioritize tasks effectively
  • Clear and professional communication and negotiation skills to liaise with both internal and external stakeholders

Preferred Experience:
  • Salesforce
  • Experience collecting from government entities

Target Outcomes/ Target Results
  • Improve Accounts Receivable (A/R) Aging & Reduce Past-Due Balances
    • Ensure timely collection of outstanding invoices to maintain healthy cash flow and minimize aged receivable
 
  • Enhance Account Analysis & Reconciliation Efficiency
    • Improve accuracy and efficiency in analyzing accounts to identify discrepancies and reduce disputes
 
  • Support Process Improvement & Compliance
    • Implement best practices and automation to optimize collections processes.
 
  • Increase Collections Efficiency & Customer Responsiveness
    • Accelerate payment resolution and improve customer engagement for prompt payments.


Employee Value Proposition
  • Invest yourself in excellent performance and be developed and mentored accordingly.
  • The Order to Cash team is a high-performance team focused on supporting internal and external stakeholders with timely and accurate billing and collections information.
  • The workload and commitment of our team is best suited to individuals looking for fast-paced, deadline oriented, challenging, and varied assignments.
  • With a focus on continuous improvement, there are a lot of opportunities to be creative and make a difference in how we optimize our processes.

The Environment
  • The Order to Cash team is highly productive and works with urgency every day to serve the needs of our internal and external customers.
  • We collaborate closely together to find solutions to problems.
  • We are dedicated to each member of the team maximizing their potential.
  • We regularly work on systems implementations and process improvements as the business continues to grow and evolve.
  • We praise our team members for their great work and celebrate successes together.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

Targeting $25/hour plus annual bonus.

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than two million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1

 
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