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Lead QA Analyst

Lead QA Analyst
Remote position
Candidates must already live in the United States.

******  Applicants must be a United States Citizen ******
Candidates must be able to get a CJIS clearance, which Requires US Citizenship

No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time.  #LI-Remote

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
The Quality Assurance (QA) team is responsible for ensuring that all software products meet defined standards for functionality, reliability, and user experience before release. QA team members are embedded in agile product teams and handle end-to-end quality activities including test planning, execution, defect reporting, and regression validation. They collaborate closely with product managers, developers, and release managers to define scope, identify risks, and validate features across web, mobile, and service platforms.
The Lead QA Analyst safeguards quality within a single assigned project by working with the team to verify that QA procedures are followed and that planned testing is completed with appropriate coverage and traceability to requirements. The Lead facilitates communication among QA, product, engineering, DevOps, and release management, surfacing risks early, reporting status clearly, and escalating blockers as needed. They coordinate test planning activities, review and strengthen manual and automated test cases for complex scenarios, mentor QA team members, drive process and tooling improvements, and step in for hands-on validation on high-risk or time-sensitive work.
This is done through working in these areas of focus:

Key Performance Objective #1 (40%) – Manage Daily Project Test Efforts; Review & Escalation
  • Coordinate the project’s test effort: review test cases/results/defects, ensure regression readiness, and drive triage.
  • Escalate quality concerns and release risks early with mitigation plans and cadence reporting to stakeholders.
  • Represent QA in project sprint ceremonies, planning, and go/no-go; ensure consistent, criteria-based QA sign-off.
  • Ensure regression readiness and environment/data preparedness.
  • Some Responsibility - Test Execution
    • Perform exploratory and risk-based testing in critical areas.
    • Step in for hands-on validation of high-risk features.
  • Execute test cases and record results when needed.

Key Performance Objective #2 (25%) – Project Test Planning, Strategy & Risk Management
  • Define initiative/feature-level test strategies (functional, integration, end-to-end, non-functional) aligned to business goals and technical complexity.
  • Own project test planning: scope, estimation, environments, data, dependencies, and full traceability to requirements.
  • Lead risk assessments; prioritize coverage by impact/likelihood; set clear entry/exit criteria and a visible risk register.
  • Align test plans with project engineering, product, and release timelines; proactively surface blockers with mitigations.

Key Performance Objective #3 (20%) – Process Improvement, Tooling & Automation Strategy
  • Lead implementation of process improvements, testing standards, and documentation practices within the project.
  • Identify project inefficiencies (environments, data, flaky tests, bottlenecks) and introduce scalable fixes.
  • Champion tools/frameworks that improve efficiency and automation stability; guide what to automate for ROI and reliability.
  • Some Responsibility - Test Case Creation
    • Contribute advanced manual and automated test cases for complex scenarios.
  • Review and guide test design; ensure assets are organized and traceable.

Key Performance Objective #4 (15%) – Mentorship, Coaching & Quality Advocacy
  • Coach and mentor QA Analysts and Senior QA Analysts; provide structured feedback, shadowing, and learning sessions.
  • Lead training moments, publish project playbooks, and contribute to the team’s capability roadmap.
  • Advocate for the customer by grounding prioritization and acceptance decisions in real user workflows and outcomes.
  • Promote quality throughout the software development lifecycle by integrating checks into design, development, testing, and release.

Requirements (What You’ve Done & How You Operate)
  • 7+ years in software QA with demonstrated leadership in agile environments and ownership of project-level test planning.
  • Proven proactive ownership and initiative by anticipating risks, unblocking dependencies, and driving improvements without prompting.
  • Consistent delivery on commitments and results by keeping their word, meeting agreed dates, and escalating early when at risk.
  • Proven ability to design and drive complex test strategies (functional, integration, end-to-end, non-functional) and ensure complete traceability.
  • Excellent communication translating quality risks and status for technical and non-technical project stakeholders; represent QA in planning/reviews with clarity.
  • High level of professional confidence in interacting with various teams within Lexipol:  solutions management, engineering, & DevOps.
  • Experience leading implementation of process improvements, and upleveling testing standards, documentation practices, & Quality Advocacy.
  • Strong background in automation strategy with Selenium, Cypress, or Playwright (able to design, review, and stabilize suites).
  • Deep understanding of SDLC, risk-based testing, and test management (TestRail, TestLink, or equivalent); adept at raising risks early and communicating clear mitigation plans.
  • Experience coordinating cross-platform testing (web, mobile, services) and leading defect triage/RCAs that produce systemic improvements.
  • Proficiency with Jira, TestRail, Confluence (or similar) and evidence-driven reporting platforms.
  • Track record of mentoring peers and uplifting team practices (e.g., guidance on what to automate, reviews that improve test design).

Preferred Experience
  • API/back-end testing using Postman, Swagger/OpenAPI, or code-based API tests.
  • Performance/load testing (e.g., JMeter, Artillery)
  • SQL or other query languages for data validation and test design.
  • Comfort with CI pipelines, test data strategy, and environment configuration.
  • Domain experience in regulated industries (e.g., government, healthcare, finance).
  • Experience with a cloud-based platform: AWS is preferred.

Target Outcomes / Target Results (Project)
  • <3% critical defect escape rate per release (measured within 14 days post-release).
  • ≥95% coverage of business-critical scenarios (traceable in TestRail).
  • Sprint QA sign-off within 24 hours of dev completion for committed scope.
  • 3+ improvement initiatives per quarter within the project (e.g., flake rate, cycle time, coverage).
  • Mentorship impact: structured feedback/coaching for 3+ project peers per quarter.
  • Automation stability: flaky test rate <2%; improving failing-to-true-defect ratio quarter over quarter.

Employee Value Proposition
  • Flexible work from home environment, with expected availability during the workweek generally during daytime hours.
  • Structured mentoring from QA leadership with deep domain and technical experience.
  • Report to a Director of Release Operations, who understands the technical and business aspects of the team and is committed to building partnerships, continuous improvements, and supporting the success of each team member. 
  • Opportunity to lead quality for a high-visibility project and shape practices that raise team standards.
  • Regular interaction with product, engineering, DevOps, and release management for the project.
  • Join a growing QA organization with a clear maturity roadmap and investment in skills and tools.
  • Report to a QA leader who emphasizes innovation, mastery, and professional growth.
  • Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. 

The Environment
  • Agile, cross-functional project team; 2-week sprints and iterative delivery.
  • High-collaboration culture that values QA input in planning and design.
  • Core toolset: Jira, Confluence, TestRail, Functionize, Playwright, Appium
  • Remote-friendly with regular syncs
  • Emphasis on continuous improvement, open feedback, and measurable outcomes.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.  #LI-RC1


 
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