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Accounts Receivable Specialist (Hybrid)

Accounts Receivable Specialist

At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
The Lexipol O2C (Order to Cash) team is responsible for billing, customer collections and cash application. We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad hoc operational KPIs and reports as well as communications to internal stakeholders.

The Accounts Receivable Specialist is responsible for ensuring accurate and timely processing of customer payments, effectively managing cash flow, and maintaining detailed, organized records of all cash application activities. This role plays a crucial part in maintaining positive client relationships by accurately applying payments, resolving discrepancies, and supporting overall financial operations. This position is hybrid.

This is done through working in these areas:
Cash Application Processing
  • Accurately apply customer payments to respective accounts through various methods, including checks, credit cards, and ACH payments
  • Post payments into the accounting system daily, ensuring correct customer accounts, invoices, and transaction codes
  • Prepare and review batches before sending to the lockbox; reconcile all lockbox files
Account Reconciliation
  • Investigate and resolve any unapplied or misapplied payments, working closely with other accounting and customer service teams as needed
Discrepancy Resolution
  • Research and resolve payment discrepancies, short payments, overpayments, and unapplied cash in a timely manner
  • Communicate with internal teams and customers to clarify and resolve payment application issues
  • Post and resolve discrepancies related to the customer payment portal with credit card processors
Documentation and Reporting
  • Maintain accurate records of all cash application transactions, ensuring data integrity and compliance with company policies
  • Prepare daily, weekly, and monthly reports to support financial closing activities, including aged cash reports, unapplied cash reports, and reconciliation documentation
Continuous Improvement
  • Identify and suggest process improvements to increase efficiency and accuracy within cash application functions
  • Assist in implementing best practices for the cash application process to streamline workflows and reduce errors
Customer Support
  • Manage multiple inboxes related to internal employee questions and external customer questions
Requirements:  To be considered for this role, you will have this experience:
  • Undergraduate degree in Business, Accounting, Finance, or related field
  • Minimum of 1 year of experience in cash application, accounts receivable, or general accounting
  • Experience with ERP/accounting software (e.g., SAP, Oracle, or NetSuite) and proficiency with Microsoft Excel
  • Detail oriented and exceptional communicator with internal and external clients
  • Working knowledge of bank account reconciliations
  • Comfortable with processing a high volume of transactions daily
  • Good judgment with excellent problem-solving skills
  • Ability to work independently as well as motivated to assist the accounting team
  • Extreme attention to detail. You must be able to multi-task and efficiently get through routine task daily
  • Strong analytical skills and attention to details
  • Excellent organizational and time management abilities, with the ability to prioritize tasks effectively
  • Clear and professional communication skills to liaise with both internal and external stakeholders
  • Continuous improvement mindset
Preferred Experience:
  • Salesforce
Target Outcomes/ Target Results
  • Timely Cash Application:
  • Apply daily cash receipts to the correct customer accounts within 24 hours of receipt to minimize any backlog
  • Ensure timely processing of payments from multiple sources, including checks, ACH, and credit cards, within company SLA
Accuracy in Cash Posting:
  • Achieve a 99% accuracy rate in applying cash to the correct invoices to reduce rework and customer disputes
  • Maintain an error-free cash application process, with less than 1% posting errors that require correction
  • Maintain 100% compliance with accounting standards, ensuring accurate and timely revenue recognition across all products
  • Effective Issue Resolution
    • Resolve any unidentified or misapplied payments within 48 hours to prevent delays in customer account reconciliation.
    • Maintain a resolution rate of at least 90% for exceptions such as partial payments, short pays, overpays, and other discrepancies
    • Achieve improvement in customer satisfaction related to billing processes (as measured by NPS) ensuring smooth and error-free billing experiences
Employee Value Proposition
  • Invest yourself in excellent performance and be developed and mentored accordingly.
  • The Order to Cash team is a high-performance team focused on supporting internal and external stakeholders with timely and accurate billing and collections information.
  • The workload and commitment of our team is best suited to individuals looking for fast-paced, deadline oriented, challenging, and varied assignments.
  • With a focus on continuous improvement, there are a lot of opportunities to be creative and make a difference in how we optimize our processes.

The Environment
  • The Order to Cash team is highly productive and works with urgency every day to serve the needs of our internal and external customers.
  • We collaborate closely together to find solutions to problems.
  • We are dedicated to each member of the team maximizing their potential.
  • We regularly work on systems implementations and process improvements as the business continues to grow and evolve.
  • We praise our team members for their great work and celebrate successes together.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

This position is hourly. We are targeting $26/hour plus an annual bonus.

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than two million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

 
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