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Sales QA Specialist

Sales QA Specialist
Hybrid role in our Frisco, TX office

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
The GTM Operations team plays a critical role in supporting Lexipol’s revenue engine by ensuring our sales motions run efficiently, consistently, and with high-quality execution. The team partners closely with Sales Leadership, Sales Enablement, and frontline reps to maintain operational excellence across call quality, sales cadences, pipeline hygiene, and insights reporting. By analyzing performance trends, monitoring workflow adherence, and packaging meaningful insights, the GTM Ops team helps drive better decision-making, sharpen sales effectiveness, and ensure our go-to-market teams are equipped to engage prospects and customers with confidence and clarity.

In this role, the Sales QA Specialist will execute the day-to-day quality assurance and workflow oversight that keeps our sales processes running smoothly. This person will review and score sales calls, audit cadence and sequence adherence, monitor pipeline hygiene, and surface actionable insights to sales reps and managers. They will package daily and weekly summaries, flag risks or breakdowns, and ensure all activities meet defined SLAs. By maintaining QA scorecards, documenting processes, and collaborating with Sales Ops and Enablement, this role helps reinforce consistency, drive performance, and elevate the overall effectiveness of our go-to-market teams.

This is done through working in these areas of focus:

Call QA & Insights (Gong) (50%)
  • Structured reviews using scorecards; tag/score coachable moments; maintain calibration.
  • Execute a daily, scheduled queue of call and cadence reviews in Gong and Salesloft using standardized scorecards.
  • SLA-Driven Throughput: Complete assigned QA items within defined SLAs (e.g., same‑day scoring for priority calls; weekly completion for assigned batches).

Cadence Performance & Workflow QA (Salesloft (25%)
  • Monitor sequence adherence, step completion, and recording coverage; flag breakage and assign follow‑ups.
  • Cadence Hygiene: Monitor sequence adherence, step completion and recording coverage; flag breakage and assign follow‑ups.
Packaging & Distribution of Insights  (15%)
  • Produce daily/weekly digests with highlights, risks, and actions; route to stakeholders; track acknowledgments and follow‑ups.
  • Insights Packaging & Routing: Generate concise daily/weekly summaries (highlights, risks, actions) and route to AEs/SDRs/managers; track acknowledgments.
Deal/Opportunity QA & Pipeline Hygiene (10%)
  • Reconcile QA signals with Salesforce stages; enforce readiness criteria and QA gates with Sales Ops/Enablement.
  • Process & SOP Maintenance: Keep QA scorecards, checklists, and playbooks current; document repeatable procedures.
Percentages are planning guidelines; mix may flex based on business needs.

Operating Rhythm (Examples)
  • Daily: Score assigned calls, audit sequences, send end‑of‑day digest.
  • Weekly: Ship QA pack to managers by agreed deadline; log themes and actions.
Requirements:  To be considered for this role, you will have this experience:
  • 1–2 years’ experience in Sales/SDR Ops, Enablement, Quality Assurance, or similar; internships welcome.
  • Exposure to Gong, Salesloft, and Salesforce is a plus; training provided.
  • 4-year bachelor's degree
  • Detail‑oriented, process‑driven, and comfortable working to defined SLAs in a structured day.
  • Clear, concise written communication; ability to summarize conversations into actionable bullet points.
  • Comfort reviewing recorded calls and outbound messages with professionalism and discretion.
  • Proficiency with spreadsheets (Excel); ability to learn new tools quickly.
  • Team-first mindset, reliable follow-through.
Target Outcomes/ Target Results
  • Consistently complete all assigned call and cadence QA reviews within established SLAs (e.g., same-day scoring for priority calls, weekly completion for all assigned batches
  • Maintain a high level of scoring accuracy and calibration across the GTM team’s QA processes.
  • Improve overall call quality by providing clear, concise insights and coachable moments that drive measurable performance lift among SDRs and AEs.
  • Ensure 95–100% adherence to Salesloft sequences and workflow steps by flagging breakage and driving timely follow-ups.
  • Deliver daily and weekly insight digests that are actionable, correctly routed, and consistently acknowledged by recipients.
  • Strengthen pipeline cleanliness by aligning QA signals to Salesforce stages and enforcing readiness criteria with Sales Ops and Enablement.
  • Keep all QA scorecards, checklists, and playbooks up to date, documented, and consistently used across the team.
  • Contribute to improved GTM productivity through accurate trend tracking, reduced process gaps, and better coaching visibility for managers.
Employee Value Proposition
  • Work closely with senior leaders on high-priority initiatives.
  • Be part of a Sales support function with the opportunity to help build new capabilities from the ground up.
  • Have an immediate and sustained impact on pipeline growth and business performance.
  • Contribute to a category-defining brand with high awareness, trust, and engagement among public safety leaders.
The Environment
  • We have a talented, passionate team eager to continue learning and grow out impact.
  • Enjoy positive, collaborative relationships and shared goals between Sales and Marketing.
  • We emphasize intentional relationship-building and collaboration to maintain a strong, connected team.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

The base salary compensation range starts at $50,000 plus an annual performance-based bonus.

About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1
 
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