Join Our Team

Sr. Project Manager

At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.  

 Working at Lexipol means making a difference – day in and day out. 
 

The Work:

The Senior Project Manager is a frontline delivery leader within Lexipol’s Professional Services organization responsible for overseeing customer implementations, managed services engagements, and a defined portion of product line delivery. This role leads a functional, territory-based, or service-specific delivery area and provides day-to-day oversight to a group of individual contributors across Professional Services roles.
Reporting to an Operations Manager or a Senior Operations Manager, the Senior Project Manager is accountable for driving execution, customer satisfaction, project health, adoption outcomes, and achievement of Professional Services KPIs. This position balances direct project oversight with people leadership responsibilities, ensuring work is delivered consistently, efficiently, and in alignment with customer expectations and Lexipol’s broader business objectives.

The Senior Project Manager applies scalable service delivery practices to manage customer work, support operational consistency, and improve the effectiveness of delivery teams. This role monitors project progress, identifies risks, supports issue resolution, and ensures customers receive timely, high-quality service throughout the implementation or managed services lifecycle.

In addition to leading assigned projects and teams, the Senior Project Manager may serve as a Regional Project Lead or functional delivery lead, coordinating work across a designated region, product line segment, or service offering. This role contributes frontline insight and recommendations to improve processes, increase efficiency, strengthen customer experience, and support the continued maturity of the Professional Services organization.

Project & Service Delivery Leadership (up to 50%)

  • Monitor project health, timelines, scope, customer adoption, and delivery risks across portfolio of projects and work with Professional Services Specialists to proactively resolve issues delaying time to value realization by customers.  Escalate upwards where needed to push past barriers.
  • Act as the primary escalation point of contact for clients, maintaining strong relationships through regular updates, meetings, and detailed consultations where needed. Manage client expectations and negotiate issue resolution as needed.
  • Coordinate project priorities and workload distribution across supervised team members to support project delivery targets and customer commitments.
  • Gather client feedback and conduct post-project reviews to assess satisfaction and identify improvement areas. Provide detailed feedback on product lines to internal teams and lead initiatives for continuous improvement.
  • Drive achievement of Professional Services KPIs, including utilization, project delivery predictability, customer adoption, CSAT, renewal readiness, and margin performance.

People Leadership & Team Development (up to 30%)

  • Provide day-to-day leadership, coaching, and mentoring to direct reports.
  • Partner with Professional Service Specialists to remove obstacles, resolve operational challenges, and maintain project success.
  • Support hiring, onboarding, training, and employee development initiatives.
  • Monitor team capacity and staffing needs, providing recommendations to support organizational goals and customer demand.

Process Improvement & Cross-Functional Collaboration (up to 20%)

  • Identify workflow improvements and operational efficiencies.
  • Collaborate with Product, Sales, Customer Success, and Operations teams as needed for various initiatives.  Serve as an expert for the regional, functional, or service specific area to bring customer perspectives to the rest of the Lexipol teams.
  • Identify opportunities to improve efficiency, quality, customer experience, and delivery effectiveness.

Requirements: To be considered for this role, you will have this experience:

  • Bachelor’s degree in public safety disciplines, business, management or related field and 5+ years of public safety experience with command staff/leadership roles required. Master’s degree preferred or a similar associate’s degree with 10+ years of leadership experience.
  • 5+ years of leadership experience in Professional Services, Customer Success, Consulting, or SaaS delivery organizations with demonstrated success in managing implementation and managed services organizations at scale.
  • Expertise in modern project management techniques, managing client relationships, service delivery, and cross-functional teams.
  • Proficient with Microsoft Office Suite Applications (Word, Excel, PowerPoint, etc.). Experience with project management software, Planview, CRM systems, or related operational tools preferred.
  • Experience with policy development, policy management, procedures, training, or operational processes within a public safety environment preferred.
  • Demonstrated ability to build and maintain positive working relationships with customers, team members, and internal stakeholders.
Preferred Experience:
  • Experience supporting customer retention, issue resolution, and service delivery in a SaaS client-facing environment.
  • Experience as an Accreditation Manager or supporting accreditation programs and processes within a public safety agency.
  • Experience using project management, CRM, or content management systems to track work, timelines, and customer deliverables.
  • Adaptable and agile in a fast-paced and evolving environment.
  • Prior experience with Lexipol’s platforms or products
  • Strong communication skills, both verbal and written.
Target Outcomes / Target Results:
  • Meet utilization, Professional Services margin goals, Improve time-to-value, and delivery cycle times.
  • Support renewal attainment through effective service delivery and customer value realization.
  • Successfully coach and develop Professional Services Specialists
  • Improve operational efficiency through standardized processes, automation, and delivery governance.
Employee Value Proposition:
  • Work with a leader in the public safety market.
  • Key influential post in one of the largest teams in the company with a collaborative and supportive leadership environment
  • Access to and communication with all levels of the organization. 
  • Our team is driven by the ability to provide critical support to the public safety industry. Many of our team members are public safety veterans.
  • Have the opportunity to positively impact team performance, customer experience, and operational success.

The Environment:
  • Highly collaborative and supportive work environment
  • Passion filled culture: We have a passion for optimizing public safety. 
  • Outcome driven.
  • Join a culture that takes the work seriously, not ourselves. We have a professional sense of humor. 
  • Mission forward company: What we do makes a difference in communities.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
 
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